Pittsburgh Technical Council

Continuum Works Quietly to Keep Mission-Critical IT Systems Up and Running

Continuum Works Quietly to Keep  Mission-Critical IT Systems Up and Running

Article Published: September 11, 2015

So it’s no wonder that Continuum just might be one of the most business-critical companies that you’ve never even heard of. 

Continuum manages more than 700,000 devices for its 50,000-plus customers and partners. That’s a lot to manage, and the Boston-based company relies on its Pittsburgh office to keep up with the ever-accelerating pace of technology and to make its services completely invisible to the end-user.

Coontinuum InsideStarted in 2011, Continuum’s Remote Monitoring and Management software and 24/7 Network Operations Center (NOC) were quickly joined by Vault, its backup and disaster recovery solution to serve small to medium-sized businesses of all shapes and sizes—from a small doctor’s office to a fast-growing car dealer and so much more. 

Ray Vrabel, Director Technical Account Management, said Continuum offers a fully integrated solutions approach with ubiquitous, unified management for PCs, Macs, Windows and Linux, backup and disaster recovery solutions, and mobile devices. 

“It’s a true business model change. We offer the whole kit and caboodle,” said Vrabel. “We allow you to focus on what you’re good at, and we take care of the IT needs.”

Vrabel explained that Continuum is the only managed service partner that offers true management with intelligent monitoring, a tightly integrated world-class NOC and a 24/7 Help Desk with a software as a service (SaaS)-based management portal.

Continuum currently employs more than 1,000 professionals worldwide, with about 160 in its Cranberry Twp. facilities, which serves as the hub for service desk activities.

Jacque Rowden, Director of Service Desk, is excited about Continuum growing its Pittsburgh presence. She described the service desk as a sort of “dessert menu” where customers can learn about additional and complementary services that can help drive even more IT efficiencies.

“We plan on having about 200 people on site in the next year,” said Rowden. “Our goal is to be a great place to work.”

Continuum has about 10 open positions right now in Cranberry, and in preparation for the growth, it is expanding into the adjoining office space.

Continuum prides itself on building a fast-paced and engaging work environment, treating its workers as its number one asset. 

“I love the job and the people I work with,” said Michael Lannon, Director of Onboarding. “The culture is like none other. It is very high-energy and rewarding. Everyone is a doer!”

As Director of Onboarding, Lannon and his team are responsible for getting new customers up and running. It’s no small task, as Continuum brought on more than 600 new customers last year.

With that kind of growth, there’s never a slow day at Continuum and Vrabel, Rowden and Lannon wouldn’t have it any other way.

Read the entire issue of TEQ right here.

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